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FAQS and Error Messages

Answers to the most frequently asked questions and solutions to common errors.

General FAQS

Find answers to most commonly asked questions about features, integrations etc.

Copy Address to ClipboardLearn how to copy a constituent’s address from Donorfy so you can paste it into documents such as letters or Word files.
Cookie Policy - Donorfy appLearn about the Donorfy app Cookie Policy.
Find Constituents Who Donated Within a Time Frame and How Many Times They’ve DonatedIdentify people who donated within a specific date range.
How to Create Badges or Name & Address LabelsLearn to create Badges, name and address labels
Spell Checker and Accessibility ToolsDoes Donorfy include built-in spell-checking or accessibility tools?
Find Constituents Without a Valid Gift Aid DeclarationIdentify and target constituents who do not currently have a valid Gift Aid Declaration on their record.
FAQ: How often is Donorfy backed up?Donorfy takes data security and resilience very seriously. Here’s how backups work across the platform.
FAQ: Putting a Campaign Totaliser on your WebsiteWe are often asked about whether it is possible to add a totaliser to a charities campaign appeal web page.
Donorfy Terms and Conditions, Privacy Notice and Direct Debit GuaranteeAccess the latest documentation about our Terms and Conditions, Privacy Notice and other important notes.
Excel doesn't display diacritics (accents) in download filesLearn how to sort your Excel to show diacritics (accents).
Constituent Panel, Timeline or Lists not Displayed ProperlyLearn what actions to take if your screens don't display correctly.
Dates are showing in US format in Safari on the MacFind how you can switch dates display to your needed format.
Suspicious Sign On NotificationWhy did you receive a notification about a suspicious sign on and what to do about it.
Invoices for your Donorfy Subscription PlanMisplaced a billing invoice for your Donorfy account and need a copy invoice?
Close your Donorfy accountWhat to do if you need to close your Donorfy account.
Product Development and Feature Update RequestsMake suggestions for an improved experience with Donorfy.
Fix Dates Displaying in US Format (MM/dd/yyyy)Change your browser language settings so dates display in UK format.
Support Service Level Objectives (SLOs) and Ticket SatisfactionLearn about SLOs and ticket satisfaction.