Donorfy sends notifications when you appear to have signed in from a new device unknown to Donorfy.
This often occurs if you sign in to your account while travelling, use a different device such as a phone or tablet, or your browser cache has been cleared. You may get an alert; this is a warning in case someone is using your sign-on.
The notification includes information about when and where the sign-on happened as well as the device type used.
The location is determined by your IP address - which we look up against a directory. This is the only method we have of identifying the location, but it is not always accurate:
Accuracy rates on naming the town or city from an IP address vary between 50%-80%.
Determining the country is 95%-99% percent accurate, for reasons that have to do with how IP addresses are allocated and registered.
Sometimes, we cannot figure out a location from an IP address, so the 'where' is unknown.
Suggestions on what to do
If you in any way suspect that the login was not yourself:
We would suggest to reset your password.
Switch on Two-Factor Authentication on your Donorfy account and email account if you haven't already.