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First response time – how quickly you’ll hear from us after raising a support request.

Ongoing updates – how frequently we’ll keep you informed while an issue is being investigated or resolved.

- First response time – how quickly you’ll hear from us after raising a support request.
- Ongoing updates – how frequently we’ll keep you informed while an issue is being investigated or resolved.

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Find more about our Support SLOs : <a href="https://donorfy.com/support-slo" target="_blank" rel="nofollow noopener noreferrer">Service Level Objectives For Customer Support</a>

Learn about SLOs and ticket satisfaction.

Support Service Level Objectives (SLOs) and Ticket Satisfaction

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Support Service Level Objectives (SLOs) and Ticket Satisfaction

What are Support SLOs?

Find more about SLOS