This article explains how you can sign into your Donorfy system as an admin if the only Administrator has left the organisation or has forgotten the password for the account.
You have access to your previous Administrator’s email
Go to the Donorfy sign-in page.
Click on the forgot password link to reset their password.
An email will be sent to their email address to begin the process of resetting the password.
Once the password for the user account has been changed, you will then be able to access Donorfy.
You can:
Amend your own User Permissions, if you already have a user account.
Send yourself a new user invitation .
Request a new Administrator user name and password or adjustment of current User Permissions
If you do not have access to the previous Administrator's email account that was used in conjunction with their Donorfy user account, then a formal request for a new Administrator Account will be required.
⚠️Important:
In order to preserve the security of your database, we require a letter on your organisation's letterhead with the request from a senior management level member of staff (for example, your CEO, Director, or Head of Fundraising) or a current Trustee.
The letter must contain:
The current or new user name (i.e. email address) that you are requesting to be an Administrator.
The senior manager's or Trustee's signature, name, title, email address, and phone number.
Print, scan and send the letter as an attachment in an email to [email protected] The email must come from the senior manager's or Trustee's email account.
How your request will be processed
Once the letter has been received, we will verify the details of the request. Once we are satisfied, we will make the requested change and notify you by email.
📌Note:
Once this process has been completed, it is recommended as a best practice to ensure to have more than one Administrator at any given time so that disruptions in service are avoided.
It is also best practice to regularly review user accounts and permissions to ensure that only those who require access to Donorfy have access.
Any Users who have left or were added as part of a temporary project should have their accounts either removed or disabled.