If you are not able to log in due to your password either not working or you’ve forgotten your password, you can easily reset the password by requesting a new one. This article covers resetting your password for the following options:
Email Address - the traditional way, using your Donorfy User Name.
Sign in with Access - Access Evo.
Federated logins - Google, Microsoft, LinkedIn.
The process of resetting your password will vary depending on how you access Donorfy.
Email Address - the traditional way, using your Donorfy User Name
To request a new password you have two options:
Option number one
Fill in your email address on the login screen.
Click on the Next button.
Click on the Forgotten Password link.
Option number two
Navigate to: https://app.donorfy.com/Account/ForgotPassword.
This will open a Forgotten Password page, which will request some further details:
Your email address.
Confirm you are not a robot,will ask you to click on images that are equal to the question you are asked.
Once confirmation has been verified, click on Please email my password reset.
You will receive a password reset email to the email supplied🤓Tip: If you can't locate it within your inbox the reset email may be filtered to your SPAM/Junk folder by your email system.
The email will provide a link for you to click on to create and confirm your new password. The password reset email is only valid for the day that it was requested and the link is valid for one-click only.
📌Note: It is suggested that to open the link to reset your password that you right-click and open in a new window to help prevent a double-click when opening it.
The link in the email will send you to a password reset page. You need to enter your email exactly as your login to Donorfy is (it's case sensitive).
Enter a password that is 8 or more characters in length and is a mix of upper and lowercase letters. It must contain at least one number and a special character e.g. % or $ (but not a £ )
Confirm the password.
Confirm you are not a robot by ticking the box and completing the reCAPTCHA. This will confirm you are not a robot.
Click on Change Password.
You can now Sign In with your email address (case sensitive) and your new password.
If you haven't seen the reCaptcha screens, then please ensure that your pop-up blocker is switched off for this process. You can switch it back on after.
Sign in with Access - Access Evo
If you have migrated to using the Sign in with Access option, then please see the following Access Evo guide to resetting your Evo Password.
If you are not able to login or reset your Access Evo password, the please contact the Access Central Support Team here.
Federated logins - Google, Microsoft, LinkedIn
Please refer to the specific application to reset the password. Once reset, you will be able to log in to Donorfy using that new password for that application type.
Signing into the Access Customer Success Portal
If you're having trouble signing into the Customer Success Portal, please utilise the 'Forgotten Password' link to reset your password and follow the instructions received.
If that doesn't resolve your issue, please visit this link.
Once on that page, use the Access Digital Assistant in the bottom right hand corner to raise the issue. The Assistant will ask for your Account Number (this can usually be found on the top right hand corner of your Access invoice). After which, someone from the Customer Experience Team should be in touch to resolve.