How Transactions Are Created
When the Eventbrite integration is enabled, Donorfy can automatically create Transactions for paid-for events.
This behaviour is controlled in Integrations, click Eventbrite, then select Settings under Eventbrite Transaction Defaults.
Key points
Transactions are only created when Create Transactions for paid-for events is set to Yes.
You must choose a default Payment Method, which can later be overridden per Campaign.
The transaction currency is set using Settings, click Configuration, click Currencies.
Eventbrite Transaction Defaults
In Eventbrite Settings, specify defaults for Product, Fund, and optional Department for each of the three transaction types:
1. Ticket Fee
Includes the cost of tickets plus any passed-on fees.
2. Donation Amount
Covers donation-style payments included during ticket purchase.
3. Additional Items (Add-ons)
Includes items such as merchandise or extras purchased at checkout.
📌Note:
Add-ons are always marked Potential Gift Aid-able = No.
If you intentionally use an add-on for donations, manually update the resulting Transaction in Donorfy.
Campaign-Specific Transaction Defaults
You can override the global defaults for a specific Eventbrite event mapped to a Donorfy Campaign.
How to configure Campaign-level mappings
Open the relevant Campaign in Donorfy.
Go to the Eventbrite tab.
Ensure the Eventbrite event is selected.
Under Transaction, choose the Payment Method.
Set the Product, Fund, and optional Department for each allocation type:
Ticket Fee.
Donation Amount.
Additional Items (Add-ons).
Click Save Changes.
Soft Transactions for Additional Attendees
If an order includes multiple attendees, Donorfy adds soft transactions to associate each attendee with the payer’s Transaction.
When Transactions Appear in Donorfy
Eventbrite only releases funds after an event payout is processed. Therefore:
Transactions appear in Donorfy after the Eventbrite payout, typically 4–5 days after the event. See this Eventbrite article.
If you want transactions to appear sooner, configure a custom payout schedule in Eventbrite. See this Eventbrite article.
Donorfy Academy
The Donorfy Academy features a learning course for Eventbrite - enrol here.