How Activities Are Created
Once Eventbrite is linked to Donorfy, Activities are automatically created whenever Eventbrite sends order or attendee information through the webhook.
Free Events
For free events, Donorfy creates an Activity for every ticket order placed.
Paid Events
For paid events, the associated Transaction typically serves as the primary record of the order, though an Activity may still be generated depending on your configuration.
Default Activity Behaviour
The default Activity type for Eventbrite orders is Eventbrite Order.
How Activities Are Assigned
Activities are assigned based on:
Email address of the Eventbrite order
Donorfy matches this to an existing constituent or creates a new constituent if needed.
Campaign assignment
If the Eventbrite event is mapped to a specific Donorfy Campaign, the Activity is assigned to that Campaign.
If not, the Activity is assigned to the default Campaign specified in Eventbrite Settings.
Override Options
If the event is mapped to a Campaign, you may override the Activity type used for these Eventbrite activities.
External Reference Fields
Activities in Donorfy include Eventbrite identifiers for tracking:
Reference Field | Value Stored |
External Reference 1 | Event ID |
External Reference 2 | Order ID |
External Reference 3 | Attendee ID |
These allow for reliable cross-checking between Donorfy and Eventbrite.
Events Mapped to Campaigns
When an Eventbrite event is linked to a Donorfy Campaign, additional attendee-level handling is available.
Attendee Activities
If you choose to create Activities for each attendee:
Default Activity type = Eventbrite Attendee.
You may override this Activity type from the Campaign’s Eventbrite tab.
Additional Options in Campaign Settings
1. Exclude Certain Ticket Types
You can exclude attendees for select ticket types, for example:
Child tickets.
Volunteer passes.
Complimentary tickets.
Add-ons such as merchandise.
This prevents unwanted constituents from being created in Donorfy.
2. Map Eventbrite Team Name
If your event uses teams, you can map the Eventbrite team name to a field in the attendee Activity.
3. Check-In Tracking
Attendee check-ins can be recorded in Donorfy, allowing you to review attendance within the constituent timeline.
Donorfy Academy
The Donorfy Academy features a learning course for Eventbrite - enrol here.