Q1: What constituent data does Eventbrite add to Donorfy?
Answer:
The information added depends on the Eventbrite Order Form settings.
Ticket Buyer option:
Donorfy receives:
Prefix.
First Name.
Last Name.
Email address.
Each Attendee option:
Donorfy receives:
Ticket Buyer details (Prefix, First Name, Last Name, Email)
Attendee placeholders initially added as:
First Name: Eventbrite Attendee ID.
Last Name: Eventbrite Event ID.
Once the ticket buyer adds more attendee details into Eventbrite, Donorfy updates the attendee constituent with:
Prefix.
First Name.
Last Name.
Home phone.
Email.
Home address.
Q2: When does the integration pull through addresses from Eventbrite?
Answer:
Address data is added only when creating a new constituent, never when updating an existing one.
Details:
With Ticket Buyer or Each Attendee order form types, Donorfy creates the constituent using name and email information.
Address fields are populated if Eventbrite supplies them at the time the constituent is created.
Pre-existing Donorfy records are not updated because many orders contain multiple attendees using the same email address.
To add or update address details for an event:
Export the attendee list from Eventbrite (Manage Events → Attendee List → Full Attendee Report → Export).
Use Donorfy’s File Updater to update constituent records manually.
Q3: Why does Donorfy contain duplicate entries after importing Eventbrite data?
Answer:
Duplicate data is almost always caused by multiple Eventbrite webhooks pointing to Donorfy.
Each webhook triggers a separate update, if two or more are active, Donorfy receives multiple versions of the same order or attendee information.
Ensure that only one “All Events” webhook is configured.
Avoid creating multiple single-event webhooks unless necessary.
Q4: How are refunds from Eventbrite handled?
Answer:
Refunds do not sync automatically into Donorfy.
To manage refunds:
You may delete the original Transaction, but this removes the audit trail.
The recommended accounting method is to enter a negative Transaction using the same Campaign, Product, Fund, Department, etc.
This leaves a clear record and produces a net zero balance.
Q5: How do multi-date events appear in Donorfy?
Answer:
Eventbrite treats each selectable date as a separate event, and Donorfy receives them individually.
Best practice:
Create a separate Campaign per date, for example:
Fundraising Dinner 2025 – Day 1.
Fundraising Dinner 2025 – Day 2.
Fundraising Dinner 2025 – Day 3.
You can then report more easily by filtering Campaign Name starts with.
Q6: How does Donorfy handle the “absorb fees” option for ticket purchases?
Answer:
Eventbrite allows you to choose whether fees are absorbed by the organisation or passed to the purchaser. Donorfy records the transaction accordingly.
If absorbing fees:
Amount Paid in Donorfy = ticket price (inc. add-ons).
Processing Costs = Eventbrite processing fee deducted from your revenue.
If not absorbing fees:
Amount Paid in Donorfy = ticket price + fees charged to the buyer.
Processing Costs = Eventbrite fee (recorded separately).
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