General FAQS
Find answers to most commonly asked questions about features, integrations etc.
By Cristina1 author18 articles
- Copy Address to ClipboardLearn how to copy a constituent’s address from Donorfy so you can paste it into documents such as letters or Word files.
- Cookie Policy - Donorfy appLearn about the Donorfy app Cookie Policy.
- Find Constituents Who Donated Within a Time Frame and How Many Times They’ve DonatedIdentify people who donated within a specific date range.
- How to Create Badges or Name & Address LabelsLearn to create Badges, name and address labels
- Spell Checker and Accessibility toolsDoes Donorfy include built-in spell-checking or accessibility tools?
- Find Constituents Without a Valid Gift Aid DeclarationIdentify and target constituents who do not currently have a valid Gift Aid Declaration on their record.
- FAQ: How often is Donorfy backed up?Donorfy takes data security and resilience very seriously. Here’s how backups work across the platform.
- FAQ: Putting a Campaign Totaliser on your WebsiteWe are often asked about whether it is possible to add a totaliser to a charities campaign appeal web page.
- Donorfy Terms and Conditions, Privacy Notice and Direct Debit GuaranteeAccess the latest documentation about our Terms and Conditions, Privacy Notice and other important notes.
- Excel doesn't display diacritics (accents) in download filesLearn how to sort your Excel to show diacritics (accents).
- Constituent Panel, Timeline or Lists not Displayed ProperlyLearn what actions to take if your screens don't display correctly.
- Dates are showing in US format in Safari on the MacFind how you can switch dates display to your needed format.
- Suspicious Sign On NotificationWhy did you receive a notification about a suspicious sign on and what to do about it.
- Invoices for your Donorfy Subscription PlanMisplaced a billing invoice for your Donorfy account and need a copy invoice?
- Close your Donorfy accountWhat to do if you need to close your Donorfy account.
- Product Development and Feature Update RequestsMake suggestions for an improved experience with Donorfy.
- Fix Dates Displaying in US Format (MM/dd/yyyy)Change your browser language settings so dates display in UK format.
- Support Service Level Objectives (SLOs) and Ticket SatisfactionLearn about SLOs and ticket satisfaction.