Very occasionally you experience an issue with screens in Donorfy not displaying properly or be missing panels, your login looping back to the login screen, an Access Evo page not loading or running slowly.
This is because your browser stores some information about how you have set Donorfy up - e.g. sort orders for lists, panel positions, and so on - if this cached information becomes corrupted or the storage area full then Donorfy may not display correctly.
There are three options to solve these issues.
Quick reset with Donorfy
Where your Donorfy is displayed within the Access Evo tab
Click on Profile from the navigation menu options.
Open the Troubleshooting tab.
Click Reset to Defaults.
Where your Donorfy is displayed as the classic version
Click on your initials on the top right of the screen in Donorfy.
Click Manage your Profile.
Click Reset to Defaults.
Occasionally, the issue may still persist and your browser will need a deeper clearing of it’s cache, for example to correct a login loop issue.
Deeper clearing of cache from your web browser
Occasionally, the issue may still persist and your browser will need a deeper clearing of it’s cache, for example to correct a login loop issue.
This can be done by performing a a clear of the cache, as follows:
Google Chrome
If you are using Google Chrome:
Click the three dot menu in the top right corner of the browser.
Click Settings.
Click Privacy and security on the left.
Click Clear browsing data and select All time from the time range dropdown.
Tick the Cached images and files box, then click Clear data.
Close all Google Chrome windows.
Open Google Chrome again and log back in.
Microsoft Edge
If you are using Microsoft Edge:
Click the three dot menu in the top right corner of the browser.
Click Delete Browser Data.
Select All time from the Time range dropdown.
Tick the Cookies and other site data and Cached images and files boxes. You can leave the other boxes unticked.
Click Clear now.
Close all Microsoft Edge windows.
Open Microsoft Edge again and log back in.
Specific deep clearing of Access and Donorfy cache
From the login page, click the three dot menu in the top right corner of the browser.
Click More Tools.
Select Developer Tools.
From the top tabs, select Application.
Click the arrows at the side of: Local Storage, Session Storage and Cookies.
Next, right click on the URLs that say contain Access or Donorfy and click Clear.
Click Clear now.
After completing the clearing within each Storage area, close your web browser.
Open your web browsers again and log back in.
⚠️Important: If these do not correct the issue, please contact the support team.