If you need to cancel your Access Donorfy contract, remove a module or service, or close your account entirely, this is a commercial request and cannot be handled by the technical Support team. This article explains who to contact and what information to have ready.
Who to contact
To cancel or make amendments to your Donorfy subscription, please use the chat feature via this link: Access Account Support.
Click the message bubble
in the bottom-right of the page Click on My Contract / Renewal.
Select Cancel my Contract.
Supply your email address, then click the green
button.
This will then be sent through to our retentions, contracts and billing team who will take things from there.
⚠️Important: Raising a support case with the technical Support team will not initiate or progress a cancellation or account closure. Your request must go through your Account Manager to be actioned.
What information to have ready
When you contact the Access Account Support Team, having the following information ready will help move the request forward without delay:
Your organisation name and Account Number (this can be found on your most recent invoice).
The specific change you are requesting: full contract cancellation, removal of a specific module, reduction in the number of users or service users, or closure of a specific service environment.
Your intended end date or any contractual notice period you are aware of.