Donorfy displays error and cancellation reasons based on the codes provided by OnlineFundraising. These mappings help you understand why payments, payment methods, or subscriptions have failed or been cancelled, and ensure accurate reporting and troubleshooting.
Error Reasons
These reasons appear in Donorfy when OnlineFundraising supplies an ErrorCode for either a Payment Method or Subscription.
Donorfy Reason | Payment Method GatewayErrorCode | Subscription ErrorCode / Payment Method ErrorCode |
Wrong Reg, Account | 230940 |
|
Invalid CPR | 230945 |
|
Expired card |
| 100002 / 200004 |
Failed card |
| 100002 / 200005 |
Cancel Reasons
These reasons appear when an OnlineFundraising Subscription or Payment Method has been cancelled.
Donorfy Reason | Subscription CancelCode | Subscription ErrorCode / Payment Method ErrorCode |
Subscription expired due to defined expiration date | 100103 |
|
Mandate cancelled by debitor |
| 100101 / 200101 |
Mandate cancelled by creditor |
| 100101 / 200102 |
Other Reasons (Fallback Logic)
If OnlineFundraising sends codes that do not match any of the defined mappings above, Donorfy applies the following fallback rules:
If GatewayErrorDescription on the Payment Method contains a value, Donorfy uses that as the reason.
If not, and CancelDescription on the Payment Method contains a value, that is used.
If neither description is provided, Donorfy applies the general reason: “By Request”.
More detailed descriptions of error and cancel codes are available in the details about these descriptions can be found in the OnlineFundraising Wiki:(https://fundraisingbureauet.atlassian.net/wiki/spaces/OFpublic/pages/375095320/Error+and+Cancel+Codes
⚠️Important:
The Online Fundraising integration is a Professional only feature. Danish Essential subscribers, please contact us to find out more about upgrading.
Other requirements: the integration only applies to Online Fundraising version 4 and later. Prior versions cannot be integrated.