Two factor authentication is an additional security feature designed to help prevent unauthorised access to your Donorfy by asking you to enter a code generated by your phone when you sign in.
To use two factor authentication you need an authenticator app installed on your phone - we recommend you use either the Microsoft Authenticator app for iPhone, Android or Windows Phone or the Google Authenticator app for iPhone or Android.
📌Note: If you have access to more than one Donorfy, then when you enable two factor authentication it will be used to protect all the Donorfys you have access to.
Set Up Two Factor Authentication
If you don't already have an authenticator app you need to install it:
Sign in to Donorfy.
Click on the blue icon with your initials, at the top right of your screen.
In the Manage your Profile form click on the Enable Two-factor Authentication.
Open the authenticator app on your phone:
Click add a new account in the authenticator app to: refer to the help for your app for more information about that.
Use the app to scan the QR Code image displayed in Donorfy.
Your authenticator app will then display a code, fill in the code into Donorfy.
Click Enable Two-factor Authentication.
Signing in to Donorfy
When you sign in to Donorfy:
Fill in your email address and password and click Sign In.
Open the authentication app on your phone.
Fill in the verification code displayed by the app.
Click Sign In.
If you want to stop requesting verification codes when signing in to a particular computer:
Tick Stop asking for verification codes on this device during the sign in.
Fill in a verification code to complete the current sign in.
You will not have to fill in a verification code for subsequent sign ins.
Reenable Asking for Verification Codes
To reenable asking for verification codes on a device:
Sign in to the device.
Click on your name in the top right.
Click Request Verification Codes for this Device.
Turn Off Two Factor Authentication
To turn off two-factor authentication :
Sign in to Donorfy.
Click on your name in the top right.
Click Turn Off Two Factor Authentication.
Turn Off Two Factor for Someone Else
⚠️Important: You must be an administrator in your Donorfy to disable the 2FA for other users.
Under Settings,click Users.
Find the user you want to turn off two-factor authentication for.
Click on their name.
From the form display click Turn Off Two Factor Authentication.
Questions and Concerns
When signing in I keep getting a message that the verification code is not correct.
Ask your Donorfy administrator to turn off two factor authentication on your Donorfy sign in, this will allow you to sign in to Donorfy.
In the authenticator app on your phone, delete the Donorfy account.
Sign into Donorfy and set up two factor authentication again.
What happens if my phone is lost or damaged?
Ask your Donorfy administrator to turn off two factor authentication on your Donorfy sign in,this will allow you to sign in to Donorfy.
When you get a new phone or your phone is repaired set up two factor authentication again.
In the authenticator app on your phone, delete the Donorfy account.
Sign into Donorfy and set up two factor authentication again.
I have deleted the authentication app from my phone - what should I do?
Ask your Donorfy administrator to turn off two factor authentication on your Donorfy sign in, this will allow you to sign in to Donorfy.
If you want to use two factor authentication then follow the steps above to set it up again.
What happens when I get a new phone?
If you can transfer the apps, data, and settings from your old phone onto your new phone it may be that your authentication app will then continue to work with Donorfy - search for help with transferring apps, etc from your old phone to your new phone.
If you cannot transfer apps to your new phone ask your Donorfy administrator to turn off two factor authentication on your Donorfy sign in.
Set up two factor authentication again - if you prefer you can use a different authenticator app on your new phone eg you can move from Google Authenticator to Microsoft Authenticator.