Pausing an RPI allows supporters to stop payments for a defined period without cancelling their instruction.
Pause an RPI
Open the constituent’s Timeline.
Select the RPI you want to pause.
Click the Manage button.
Choose Pause.
Enter the pause details:
Reason – Selected from the standard list of reasons.
From Date – The first day the pause begins.
To Date – The last day of the pause period (end of day).
Click Pause Instruction to save the changes.
Once paused, the RPI will show its paused status in:
The RPI header
The RPI description on the Timeline
A new Activity added automatically
📌 Note: Add an Activity with a Task scheduled for the end of the pause period. This ensures a reminder is sent to resume the RPI when the pause ends.
Resume (Un-Pause) an RPI
Open the paused RPI from the constituent’s Timeline.
Click Resume.
The next payment will be billed for the current month.
📌 Note: You can resume an RPI at any point, either at the end of the pause period or earlier if the supporter requests it.