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Duplicates: Auto merge

Learn how to enable and manage automatic merging of duplicate constituents.

Written by Cristina Gruita

The Auto Merge feature helps reduce the time spent manually assigning merge actions by automatically merging constituents with high-confidence matches. When enabled, Donorfy will merge records that exceed a defined confidence threshold.


Enable Auto Merge

  1. Go to Settings, then click Configuration.

  2. Select Duplicates Settings.

  3. Enable the Auto Merge option.


How Auto Merge Works

  • Donorfy automatically merges duplicate pairs with a confidence score of 13 or above.

  • Matches with lower confidence scores remain in the Duplicates area for manual review.

  • Auto-merged constituents behave the same as standard merged records, with all associated data moved to the retained profile.

⚠️Important: If you need to preserve potential duplicate profiles that may otherwise be merged automatically, do not enable Auto Merge.

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