Two factor authentication is an additional security feature designed to help prevent unauthorised access to your Donorfy by asking you to enter a code generated by your phone when you sign in.
To use two factor authentication you need an authenticator app installed on your phone - we recommend you use either the Microsoft Authenticator app for iPhone, Android or Windows Phone or the Google Authenticator app for iPhone or Android.
Note that if you have access to more than one Donorfy then when you enable two factor authentication it will be used to protect all the Donorfys you have access to.
Setting Up Two Factor Authentication
If you don't already have an authenticator app you need to install the app as mentioned above
Sign in to Donorfy and click on the blue icon with your initials - located at the top right of your screen
From the 'Manage your Profile' form displayed click on the Enable Two-factor Authentication button
Open the authenticator app on your phone
Press the button in the authenticator app to add a new account - refer to the help for your app for more information about that
Use the app to scan the QR Code image displayed in Donorfy
Your authenticator app will then display a code, enter the code into Donorfy and press the Enable Two-factor Authentication button
Signing in to Donorfy
When you sign in to Donorfy enter your email address and password as normal and press Sign In, you will then be asked to enter the verification code - open the authentication app on your phone and enter the verification code displayed by the app then press Sign In.
If you want to stop requesting verification codes when signing in to a particular computer you can tick the box 'Stop asking for verification codes on this device' during the sign in - you must enter a verification code to complete the current sign in but you will not have to enter a verification code for subsequent sign ins.
Reenable Asking for Verification Codes
To reenable asking for verification codes on a device you should
Sign in to the device
Click on your name in the top right
Press the Request Verification Codes for this Device button
Turning Off Two Factor Authentication
You can turn off two-factor authentication by signing in to Donorfy - clicking on your name in the top right and pressing the Turn Off Two Factor Authentication button.
Turning Off Two Factor for Someone Else
You must be an administrator in your Donorfy to do this
Click on Users link under Settings
Find the user you want to turn off two-factor authentication for and click on their name
From the form display press the Turn Off Two Factor Authentication button as shown below
Questions and Problems
When signing in I keep getting a message that the verification code is not correct - to fix this you should
Ask your Donorfy administrator to turn off two factor authentication on your Donorfy sign in - see above - this will allow you to sign in to Donorfy
In the authenticator app on your phone, delete the Donorfy account
Sign into Donorfy and set up two factor authentication again
What happens if my phone is lost or damaged?
Ask your Donorfy administrator to turn off two factor authentication on your Donorfy sign in - see above - this will allow you to sign in to Donorfy
When you get a new phone or your phone is repaired set up two factor authentication again - you should
In the authenticator app on your phone, delete the Donorfy account
Sign into Donorfy and set up two factor authentication again
I have deleted the authentication app from my phone - what should I do?
Ask your Donorfy administrator to turn off two factor authentication on your Donorfy sign in - see above - this will allow you to sign in to Donorfy
If you want to use two factor authentication then follow the steps above to set it up again
What happens when I get a new phone?
If you can transfer the apps, data, and settings from your old phone onto your new phone it may be that your authentication app will then continue to work with Donorfy - search for help with transferring apps, etc from your old phone to your new phone
If you cannot transfer apps to your new phone or the authentication app then
Ask your Donorfy administrator to turn off two factor authentication on your Donorfy sign in
Set up two factor authentication again - if you prefer you can use a different authenticator app on your new phone eg you can move from Google Authenticator to Microsoft Authenticator.