Acknowledgements for RPIs are controlled through your Web Widget settings and processed through the Acknowledgements area under Financial. Donorfy selects the most appropriate acknowledgement based on the donor’s contact details and the widget configuration.
Configure Acknowledgements in Web Widgets
Navigate to Settings, then select Web Widgets.
Under Transaction Settings, choose the acknowledgements you want Donorfy to use for:
Transactions.
Recurring Payment Instructions.
Set the email acknowledgement and/or mail acknowledgement you want to send.
Send RPI Acknowledgements
Navigate to Financial, select Acknowledgements.
Download or email the acknowledgements for Recurring Payment Instructions.
Process them as required (email delivery or printing).