There may be instances where a Constituent has been added to your Donorfy incorrectly, perhaps an Organisation was added as an Individual or a Trust added as a Charity, or there has been an internal re-categorisation of Constituent Types.
The changing of the Constituent Type can be administered in two ways:
From the Constituent Profile.
From the File Uploader.
📌Note:
When changing a Constituent Type depending on the change being made data may need to be moved or noted down for re-entry due to the loss of fields that are no longer relevant.
For example, changing from an Individual Type to an Organisational Type, any details currently held within the Personal data fields, such as Address, Names, DOB, etc., will not be moved to alternative fields. This will need to be done manually, by copying the details from the Personal to Work or Other address tab as required.
Similarly, changing an Organisation to an Individual, any Organisational information, such as the Organisation name will need to be moved to the correct field in the Work or Other tabs.
This can also be achieved by way of the File Uploader for bulk updates - see Cleaning your Constituent Data.
From the Constituent Profile
Constituent Type
Once data that needs to be retained has been moved (see the note above) the change can be actioned.
⚠️Warning: There is not an undo feature for this, please ensure that data has been moved or noted down for adding later.
In the constituent profile, click on the orange Manage button.
Select Change Constituent Type.
Click the dropdown list to show all other Constituent Types.
Select the one that the Constituent should be moved to.
To the right the box(es) displayed will become empty. Fill in the Individual Name or the Organisation Name as required.
Click Change Type.
The Constituent Profile will be updated.
A log of the change will be added to the Change Log on the Constituent Timeline.
From the File Uploader
For large-scale changes, the File Updater can be used. This article will guide you through the update process: Updating Constituents using the File Uploader.